Introducing MCC’s Institutional Effectiveness Process

From John Chawana, Ph.D., Vice Chancellor|Institutional Effectiveness, Research & Technology

I am pleased to announce that MCC is ready to roll out the College’s Institutional Effectiveness (IE) process. The IE process will play an important role in building MCC’s institutional capacity, fostering a culture of innovation, operationalizing the College’s strategic plan, and meeting institutional obligations set forth by our accrediting agency, the Higher Learning Commission (HLC).

What is Institutional Effectiveness?  Institutional Effectiveness is an ongoing, systematic, integrated, institution-wide, research-based, yearly planning and evaluation process aimed at organizational optimization i.e.  improving operational efficiency and facilitating continuous improvement by monitoring, documenting, and improving the performance of each planning unit of the College.

Why is Institutional Effectiveness important? Institutional effectiveness is an important vehicle for building an optimized organization and for fulfilling accreditation obligations. From a functional perspective, it is important that the activities and initiatives of all operating units of the College be aligned to the priorities identified within the Strategic Plan. It is also important that efficiencies of each function within the College be maximized in order to provide the best return on investment for all stakeholders. As an institution accredited by the HLC, MCC is required to demonstrate that the College engages in systematic and integrated planning, and works systematically to document and improve performance.

How will Institutional Effectiveness be implemented? MCC’s institutional effectiveness process provides for the development and implementation of institutional effectiveness plans (IEPs) that cascade from the Chancellor’s Office to all planning units.

What is a planning unit?  A planning unit is a functional unit (an autonomous, organizationally defined department, office, or program) with specific responsibilities that uniquely contribute to the mission of the College.

What is an IEP?  An IEP is a document that details the planning and execution of operational goals for each planning unit. It also contains action plans for continuous improvement.

Who will have IEP responsibilities? The leader of each planning unit is referred to as the planning unit manager (PUM). The PUMs will be responsible for developing the IEP for their respective planning units in consultation with their team. A separate email to the PUMs will be sent to them inviting them to participate in IEP training.

When is MCC implementing the IE process? IEP training for all planning unit managers will start next week and continue through summer of 2018. Starting in fall of 2018, each planning unit will be required to complete an IEP. Detailed implementation calendar can be found at:

Where can I get more information about MCC’s institutional effectiveness? The Office of Enterprise Project Management and Institutional Effectiveness (EPMO-IE) is directly responsible for overseeing all business processes connected to Institutional Effectiveness. These processes include user training, management of annual planning cycles, reporting, and data persistence. The EPMO-IE will provide support to PUMs in the planning and execution of their IEPs. Visit us at: