SEM Work Groups & Implementation Committees
(Draft – updated 2/13/13)
1. Communications Plan Work Group Sponsor: Tuesday Stanley
Determine what features MCC needs from CRM. The group will need to consider what types of data we want to track.
Develop detailed communication plan tied to the Student Lifecycle that will be the road map for CRM. (We will need to pull in resource experts to help with Graduate and Alumni.)
- 1. Prospect/Inquiry
- 2. Applicant
- 3. Testing
- 4. Advising/Pick a Program/Enroll
- 5. Payment/FA
- 6. Continuing Student
- 7. Graduate
- 8. Alumni
Note: There will be multiple plans to meet different demographic groups such as: traditional, 25+, veterans and parents. A detailed plan must be established for each group, including the messaging and delivery method at each step.
Chair: Tyson Schank
Committee Members: Dan Ascheman, Kathy Hale, Jen Saab, Sydney Beeler, Tim Sears, Kristin Brumley, Dianna Carpenter, Denise Sobotka, Mike Ekey, Jen Saab
Deadline: Plans completed by May 2013.
2. CRM Research & Selection (Team 5) Sponsor: Tuesday Stanley
Goal: Review CRM needs provided by the Communications Work Group and determine whether MCC should purchase CRM software from a vendor or internally create a customized system. If purchasing software, Team 5 will recommend a short list of vendors that can provide requested services.
Co-Chairs: Tom Wheeler, Leo Hirner
Committee Members: Gary Schieber, Melissa Marr, Jessica Ashe, Jen Saab, Fran Padow
Deadline: March 2012 – list of CRM options that integrate well with PeopleSoft and meet the preliminary needs of the Communications Plans, knowing the details of the plans are still being determined.
3. CRM Implementation Sponsor: Tuesday Stanley
Goal: Implement CRM software that will meet the needs of the communications plan and integrate with PeopleSoft.
Chair: Melissa Marr
Committee Members: Dan Ascheman, Kathy Hale, Sydney Beeler, Jen Saab, Mindy Johnson, Dawn Hatterman, Dianna Carpenter, Rene Bennett
May 2013 – Demos/RFP
Late Summer 2013 – Installation/Testing
November 2013 – Go live
4. Centralized Recruitment Plan Work Group Sponsor: Tuesday Stanley
Goal: Create a centralized recruitment plan to meet the needs of the campuses while consolidating and better utilizing MCC’s recruitment resources. The plan needs to include a schedule of events with the names of those responsible.
Chair: David Fritz
Committee Members: Kathy Hale, Tristan Londre, Eric Thompson, Linda Washburn, Dawn Hatterman, Kim Riley, Jen Saab
Deadline: May 2013
5. Two-Year Academic Schedule Work Group Sponsor: Paul Long
Work out a two-year degree schedule to meet the needs of students as indicated by SEM Teams 1 & 4, taking into account the need to be adjustable over time.
If needed, this group will also more fully build out MCC’s degree plans in a manner that will feed into degree audit software.
Chair: Cheryl Carpenter-Davis and Bill Young
Committee Members: Andy Minor, Debbie Callahan, Elizabeth Prindle, Karen Goos, Nick Lahue, Robyn McGee, Fran Padow
Deadline: June 2013
6. Degree Audit Research & Selection (Team 5) Sponsor: Tuesday Stanley
Goal: Research degree audit software that meets the needs described in the SEM recommendations and integrates with PeopleSoft.
Deadline: January 2013 – list of degree audit software options that integrate with PeopleSoft and meet the preliminary needs of the SEM recommendations.
7. Degree Audit Implementation Sponsor: Tuesday Stanley
Goal: Implement degree audit software that meets the needs described in the SEM recommendations and integrates with PeopleSoft.
Chair: Melissa Marr
Committee Members: Andy Minor, Jill Lomonte, Elizabeth Prindle, Jen Saab
Deadline: 6-9 months after the Degree Plan Workgroup finishes.
8. Website Strategy/Implementation Sponsor: Paul Long
The purpose of the taskforce is to recommend website options that align with the mission of the college and serve the internal and external audiences.
Recommend a single website with a unified presence that will provide us with a more consistent and coherent user interaction, market and community perception, consistency and relevance of search rankings, ease of finding and using organizational information, provision of information for accreditation and other external viewers. The final products delivered from this phase are a user requirements document and a technical requirements document.
Recommend enhancements to increase the functionality, accessibility, and ease of use. Additional recommendations will include content and processes that need to be shifted to the intranet (student portal and InfoExchange.)
Chair: Mickey McCloud
Committee Members: Dan Ascheman, Karen Goos, Mike Ekey, Melissa Marr, Tom Wheeler, Heather Perez, Rowdy Pyle, Mary Birkel, Sybil Chandler, Kevin Kelley, Jen Saab
Resource Members: Tyson Shank, Monica Johnston, Kathy Hale, Monica Stevens, Kim Prosak, Jared Rinck, Kristy Bishop, David Levy
Deadline: July 2013
9. Marketing Plan Implementation Sponsor: Tuesday Stanley
Goal: Implement the marketing plan recommended by SEM Team 3.
Deadline: Wait until ZBB recommendations are finalized to determine next steps.
10. Payment Model Strategy Sponsor: Tuesday Stanley
Goal: Determine the feasibility of SEM payment related recommendations.
Chair: Jen Saab
Members: David Fritz, Tyson Schank, Rene Bennett, Rowdy Pyle, Brian Chasteen, Kathy Mercer, Dianna Carpenter, Dena Norris
Deadline: April 2013
11. Retention Strategy Implementation Sponsors: Paul Long and Tuesday Stanley
Implement recommendations presented by the SEM Persistence Team
Act as a centralized body to review and recommend policies, procedures, trainings, and communications as they pertain to persistence and completion.
Chairs: Sydney Beeler & Casey Reid
Members: Dee Mathison, Victorie Hollwell, Temeca White, Tatia Shelton, Louis Tobin, Joseph Roche, Deah Robinson, Matt Heck, Marvin Aaron, Candice Baldwin, Eugene Fenster, Pat Munn, Keet Kopecky, Lovon Tonga, Marcia Still, Mary Lynn Munger, Misty Chandler, Daniel Wright, Jessica Halperin, Chad Montouri, Dachia Scroggins, Sheryl Farnan, Christine Howell Mi